- Ensuring that invoices are issued in a timely manner from the billing team.
- Reporting and ensuring that projects and work in progress is being billed in accordance with completion.
- Ensure that billing queries are being resolved in a timely manner
- Improving the processes to ensure that the billing queries are monitored and reduced.
Management of Renewal Process:
- Ensuring contracts are renewed on a timely basis.
- Ensuring PO’s are obtained from customers where applicable.
- Ensuring invoices are issued on a timely basis.
- Arranging PO’s to be issued to suppliers for back off costs when required.
- Ensuring Standard Contract has been issued, returned and signed.
- Ensuring the relevant Sales Reps have been made aware of their renewals on a timely basis and following up to ensure renewed in timely manner.
Management of Contract Data:
- Ensuring additions, cancellations and amendments are processed to contract data base on a timely basis.
- Management of supplementary information relating to contracts.
- Assisting operations with contracts due for renewal in advance of renewal period and proposed value.
- Liaising with Operations, to review in conjunction with call volumes to determine if price is adequate.
- If price to change, refer to Sales Rep to negotiate with customer.
- This role is to co-ordinate between the relevant departments with overall responsibility to ensure renewal is timely.
- Where applicable, add additional components to the support contract to uplift the value of the contract.