Company:
Our Credit and Collections Client has over 40 years industry experience, the management team are committed to providing an effective and efficient debt recovery service. They operate the country’s largest network of professional collectors.
Role:
This role is within the Collections and Credit Control team for one of our clients in the private sector. The below job description is meant as a guideline to outline the key areas of responsibility related to the role of Collections Officer. The duties and expectations outlined are not exhaustive and can vary.
This role is based in Bray and is fully onsite
Duties & Responsibilities:
Skills and Experience:
Our Credit and Collections Client has over 40 years industry experience, the management team are committed to providing an effective and efficient debt recovery service. They operate the country’s largest network of professional collectors.
Role:
This role is within the Collections and Credit Control team for one of our clients in the private sector. The below job description is meant as a guideline to outline the key areas of responsibility related to the role of Collections Officer. The duties and expectations outlined are not exhaustive and can vary.
This role is based in Bray and is fully onsite
Duties & Responsibilities:
- Liaise with customers in order to bring their bills to full and final settlement in a professional manner.
- Manage inbound & outbound calls & emails.
- Maximise the levels of debt recovered by engaging with customers and negotiating payments.
- Work to achieve personal and team collections targets.
- Ensure collection processes are followed in line with company policies and procedures.
- Ensure KPI’s are achieved and surpassed.
- Operate as a feedback loop to management to ensure the customer issues are identified, and resolved to ensure payment can be achieved.
- Use in-house systems to ensure that new customers are being identified in premises whereby there is commercial activity.
- Use online systems to investigate if businesses are still trading, identifying customer locations and contact details in order to secure up to date customer information and updating customer records.
Skills and Experience:
- Previous Call Centre experience is an advantage.
- Pro-active thinker and problem solver.
- Strong objection handling ability.
- Calm, professional and approachable manner.
- Excellent communicator both written and verbally.
- Can work on own initiative as well as being a strong team player.
- Attention to detail.
- Strong negotiation skills.
- Strong Investigation skills and inquisitive.
- Microsoft Office skills including Word and Excel also an advantage.